Quality & Improvement Initiatives

Executive Summary

This first edition of Harbor Health Services Inc. Score Card aims to describe the process clinicians and administrators take to ensure high quality services on a range of medical and social issues for every patient. In addition, this publication documents Harbor Health’s quality data and, when possible, compares these data with state and national statistics. These comparisons enable our community – patients, staff, stakeholders, policymakers, and supporters –to evaluate our services among other leaders in the healthcare industry. The intention is to provide data and analysis on four central areas of the healthcare industry. Using available national and state data, alongside benchmarks outlined in the National Healthy People 2010 Campaign, this publication documents the depth and breadth of services offered at Harbor Health. An intense review of the most recent quality data demonstrates that Harbor Health meets and/or exceeds many of the national targets set forth in Healthy People 2010.

Harbor Health Services Score Card Highlights:

• Over 95% of pediatric patients who receive care at Harbor Health receive age appropriate vaccines – exceeding national and statewide statistics.
• When surveyed, over 95% of patients were satisfied with their primary care provider -far beyond national standards.
• Harbor Health Services has adopted Electronic Medical Records and the latest health information technologies which show tremendous promise to contain costs, reduce medical errors, and streamline health care delivery.

ACCESS Ensure our community has access to skilled primary care providers

QUALITY Provide high quality care that is comparable or better than national and statewide standards.

CARE Focus on preventing disease and treating chronic illnesses.

COST Reduce cost and promote cost effective strategies in healthcare.