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Becoming a New Patient

We’re here for you.

Our belief at PACE is that older adults with chronic health care needs and their caregivers are better served by staying in their homes and communities whenever possible.

We provide a caring, well-coordinated healthcare support system for older adults experiencing chronic healthcare needs. Caregivers can be assured that their loved ones’ medical and social needs are being well provided for by a caring and dedicated team of professionals.

Elder Service Plan Enrollment Process

  1. Learn
    • Call to speak to a member of the enrollment team to learn more about the program.
      • Mattapan: (617) 533-2400
      • Brockton: (774) 470-6700
  2. Informational Visit
    • To learn more about the program, an Enrollment Specialist can visit your home or arrange a meeting at PACE. The Enrollment Specialist will answer your questions about the program and explain the enrollment process to you so you feel comfortable with the process for yourself or your loved one. Often the Enrollment Specialist will begin the Medicaid (Mass Health) application process during this meeting.
  3. Nursing/Social Work Visit
    • To learn more about your healthcare needs and to verify that the potential enrollee qualifies as needing “Nursing Facility” or “Nursing Home” care, a Registered Nurse and a Social Worker will meet with you to review your medical history. Family members and caregivers are strongly encouraged to participate in this portion of the enrollment process. If not already begun, the Medicaid (Mass Health) application will be initiated at this time.
  4. PACE Day Center Visit
    • Potential enrollees are encouraged to visit the PACE Day Center. This visit will include time to participate in PACE Day Center activities, meet the center nurses and activity staff and enjoy a tasty lunch. The family or caregiver is not required to attend. If needed, transportation will be provided to all of the PACE enrollment process visits.
  5. Approval and Signing
    • Throughout the enrollment process, you will be working with an Enrollment Specialist who is your guide to PACE. As the clinical and financial approvals are obtained from the State of Massachusetts, your enrollment specialist will keep you informed and answer any questions you may have.
    • When an enrollee is approved clinically and obtains Mass Health a signing appointment will be arranged. The enrollee and their caregivers generally attend this meeting. The PACE enrollment documents are signed with enrollment beginning the first day of the following month.