Learn more about the leadership team at Harbor Health.
President & Chief Executive Officer
Chuck Jones became President & Chief Executive Officer of Harbor Health Services in March, 2017. Prior to joining Harbor Health, Chuck was the Chief Executive Officer of Thundermist Health Center in Rhode Island. Chuck joined Thundermist in 2008 as Chief Information Officer and added responsibilities as Executive Director of the Woonsocket center shortly thereafter. In 2011, he was appointed Chief Executive Officer.
Prior to joining Thundermist, Chuck spent nine years focused on technology outsourcing and consulting primarily in the healthcare industry. He graduated with merit from the U.S. Naval Academy and later earned a Masters of Business Administration from Bentley University. Chuck served for five years in the U.S. Navy as a Surface Warfare Officer with tours in the Middle East, Southeast Asia and many ports on both coasts of the United States.
Claire-Cecile Pierre, MD
Chief Medical Officer
Dr. Claire-Cecile Pierre joined Harbor Health Services as the Chief Medical Officer in March 2018. Claire was previously Chief of Quality and Medical Informatics at the South End Community Health Center in Boston. Claire also has extensive experience developing international health care systems, particularly in Haiti following multiple, devastating natural disasters.
Dr. Pierre is a summa cum laude graduate of Howard University’s six-year combined accelerated BS-MD program. She trained in Internal Medicine at the Cambridge Health Alliance and served as Chief Medical Resident. Her medical career has focused on health care improvement and the use of information technology to support safe and effective patient-centered care. She also serves as the executive director of the Kerry Murphy Healey Center for Global Health Entrepreneurship at Babson College.
Chief Financial Officer
Todd joined Harbor from his most recent position as CFO of WordStream, Inc., a Boston based online marketing technology company. He has also held financial leadership positions with Predilytics, a healthcare data analytics company, and Health Dialog, a population health management company. Todd has a Bachelor of Arts degree from Bates College and a Masters Degree in Accounting from the University of Rhode Island, Graduate School of Business.
Gretchen Reynard, MSN, FNP-BC
Senior Vice President, Elder Service Plan
Gretchen leads Harbor Health’s Elder Service Plan, a Massachusetts Program of All-Inclusive Care for the Elderly (PACE). She joined Harbor in June 2019. Prior to joining Harbor, Gretchen lead the transitional care and case management team, including over 100 providers and clinical staff, at a large physician practice in Massachusetts. She also held director-level roles overseeing the clinical teams of several Senior Care Option plans in Massachusetts. She also worked for several years as a nurse practitioner caring for geriatric patients.
Senior Vice President, Community Health Centers
Tom leads Harbor Health’s Community Health Center operations. He joins the Harbor Health team with broad experience in many healthcare organizations in Massachusetts and Florida including Manet Community Health Center, Hallmark Health System, CharterCARE Health Partners, Baptist Health South Florida, Children’s Hospital Boston, and Dana-Farber Cancer Institute. Tom earned a Master’s in Healthcare Administration from Suffolk University and a Bachelor of Arts degree in writing from the University of Tampa.
Nancy Bucken, RN, MSM
Vice President, Operations of Community Health Centers
Nancy Bucken joined Harbor Health in 2007 as the Executive Director of the Neponset Health Center. In 2012, she became the Executive Director of Harbor Community Health Center-Hyannis and the Ellen Jones Community Dental Center and later Harbor Community Health Center-Plymouth.
Nancy has over 31 years of experience as a senior manager across multiple industries including healthcare (clinical and administration), service and management organizations. While managing Diversified Services at the VNA, Nancy opened and licensed a hospice program on Cape Cod. Prior to that, she worked for a management company responsible for the startup of multiple home care agencies and negotiated the sale of three hospice programs. In addition, she has more than ten years managing home infusion and durable medical equipment programs providing services in multiple communities.
Nancy received a Master of Science in Health Care Management from Lesley College and a Bachelor of Science degree in nursing from Skidmore College.
Ashley Gallagher, MD
Medical Director & Staff Physician, Harbor Community Health Centers in Plymouth and Hyannis
Dr. Ashley Gallagher joined Harbor Health in 2017 as the Medical Director of Harbor Community Health Center – Hyannis and Harbor Community Health Center – Plymouth, in addition to being a staff physician at both locations. Prior to joining Harbor, Dr. Gallagher was the Medical Director, Behavioral Wellness at Trillium Health in Rochester, New York, and prior to that at the University of Rochester as an attending physician and Medical Director in the Psychiatry Clinic. In addition to practicing family medicine, Dr. Gallagher is leading the Recovery Services program at Harbor’s Plymouth and Hyannis community health centers.
Dr. Gallagher received her Doctor of Medicine at the University of Texas Medical Branch in Galveston. She is Board Certified by the American Academy of Family Physicians.
Lauren E. Scott, MD PhD
Medical Director & Physician, Daniel Driscoll – Neponset Health Center and Geiger Gibson Community Health Center
Dr. Lauren Scott joined Harbor Health in 2020 as the Medical Director of Daniel Driscoll – Neponset Health Center and Geiger Gibson Community Health Center, in addition to being a physician. Prior to joining Harbor, Dr. Scott served as co-chair of the Research Committee and staff family physician at South End Community Health Center. Trained in the United States and Canada, she believes health care is a human right and is proud to serve the country’s oldest community health center, Geiger Gibson.
Dr. Scott received her Doctor of Medicine at Boston University School of Medicine. She is board certified by the American Board of Family Medicine, as well as the College of Family Physicians of Canada.
Susan Hardy, MD, Ph.D
Medical Director, Elder Service Plan
Susan Hardy joined Harbor Health in 2017 as the Medical Director for the Elder Service plan. Prior to joining Harbor, Dr. Hardy was the Associate Medical Director for Fallon Health/Summit Healthcare.
Dr. Hardy received her medical degree from the University of Pittsburgh School of Medicine and her Doctor of Philosophy from Yale University. She is board certified by the American Board of Internal Medicine. Dr. Hardy oversees all medical operations for both the Mattapan and Brockton Elder Serve Plan locations.
Matthew Horan, DMD
Executive Director of Dental Services
Matthew Horan joined Harbor Health in 2016 as the Corporate Dental Director. Dr. Horan has almost ten years of experience in oral health care at the community health center level. Prior to joining Harbor Health, Dr. Horan was the Director of Oral Health at the Boston Public Health Commission, DotHouse Health, and Codman Square Health Center.
Dr. Horan oversees Dental Operations at Geiger Gibson Community Health Center, Harbor Community Health Center-Plymouth, Harbor Community Health Center- Hyannis, and Ellen Jones Community Dental Center – Dennis.
Dr. Horan received his Doctor of Dental Medicine degree from Tufts University School of Dental Medicine and his currently pursuing a Master’s of Public Health degree from the University of Massachusetts, Amherst.
Norman Sweet, LICSW, MBA
Director of Behavioral Health Services
Norm Sweet earned both his Master of Social Work and Master of Business Administration from the State University of New York in Albany, NY. He has over 13 years’ experience working in the healthcare industry, and over ten years working with the LGBTIQ community.
Most recently, he served as the Behavioral Case Manager at Network Health, one of only six organizations contracted by the Commonwealth of Massachusetts to serve the rapidly growing Medicaid population. Prior to working at Network Health, Norm was employed by Parsons Child and Family Center; the largest multi-service site in New York’s Capital region, working there for over nine years.
At first, Norm worked as a Prevention Social Worker primarily providing home-based individual, family and couples counseling, case management, and crisis management. Additionally, he facilitated trainings in cultural diversity and in-service planning for lesbian, gay, bisexual, and transgender clients and their families. Norm also participated in several supervisory trainings and completed their Leadership Development Program in 2007. After that, he became the Prevention Social Worker Supervisor managing a satellite office in Arbor Hill.
Robert A. Hoch, MD, MPH
Senior Clinical Advisor
Dr. Robert Hoch joined Neponset Health Center as the Medical Director and Staff Pediatrician in 1980. He is Board Certified in Pediatrics in the States of Massachusetts and Wisconsin. He received his Medical degree with honors from the State University of New York–Upstate Medical Center in Syracuse, NY. He completed his Residency in Pediatrics and Fellowship in Ambulatory Pediatrics at the University of Wisconsin Hospitals in Madison, WI. He holds a Master degree in Public Health from the Harvard School of Public Health in Cambridge, MA. He is a member of the American College of Physician Executives and the National Association of Community Health Centers and has held academic positions at the New England Medical Center-Department of Pediatrics, at the Harvard School of Public Health and at Boston University-School of Public Health.