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Dr. Susan Hardy, M.D., Ph.D. is accepting new Primary Care Patients

The Harbor Health Elder Service Plan, a Program for All Inclusive Care for the Elderly welcomes Dr. Susan Hardy.

Dr. Hardy, a native of Illinois graduated from the University of Pittsburgh Medical School with Honors. In addition, she was an internal medicine resident at Duke University and has a fellowship in Geriatric Medicine from Yale University, where she also received a Ph.D. in Investigative Medicine.

Medical Practice and Education 

  • Diplomate of the American Board of Internal Medicine with a Certificate of added Qualification in Geriatric Medicine (ABIM)
  • Summit Eldercare Associate Medical Director
  • Medical Director for the Jewish Association on Aging Skilled Nursing and Outpatient Rehab Facilities in Pittsburgh, PA
  • Assistant Professor, Department of Medicine, Division of Geriatrics at the University of Pittsburgh Medical School
  • Instructor at Yale University Medical School

Dr. Susan Hary is excited to bring comprehensive geriatric care to the Greater Brockton area. Call 774-470-6700 to arrange a tour or meeting with Dr. Hardy.

Harbor Health Elder Service Plan 

479 Torrey Street | Brockton, MA 02301


Harbor Health Elder Service Plan (PACE) Open House

Looking for a new Adult Day Health Center for your loved one? Come to our Open House! 

  • When Wednesday, May 2nd: 9 am – 12 pm
  • Where 479 Torrey Street, Brockton
  • What We will provide a tour of our facilities and light refreshments!

RSVP by calling 774-470-6737 or emailing [email protected]

Learn more about how we help seniors and disabled adults maintain their health and quality of life while continuing to live in their homes. By being active and receiving care in a supervised environment, our clients have fewer accidents and hospital stays, thus improving dramatically their quality of life.

Learn more about the Elder Service Plan (PACE) here.

Harbor Health Services, Inc. CEO Chuck Jones Names Two New Senior Managers

Mattapan, MA- Susan B. Lit, of Randolph and Todd Murphy of Marshfield were recently named as Chief Performance and Strategy Officer and Chief Financial Officer of Harbor Health Service Inc., a health services agency which owns and operates four community health centers, two in Boston, one in Plymouth and one in Hyannis as well as a community Dental Center in Harwich and two elder, PACE programs in Boston and Brockton.  

Ms. Lit joins the agency from her most recent position as Chief Operating Officer for Planned Parenthood League of Massachusetts, where she oversaw the health centers and education and research programs.  She was previously CEO and Publisher of Cambridge-based, Sky Publishing, publisher of Sky & Telescope magazine, serving amateur astronomers.  Ms. Lit has a Bachelor of Arts degree from Brandeis University and a Masters of Business Administration from Northeastern University.

Mr. Murphy joins the agency from his most recent position as CFO of WordStream, Inc., a Boston based online marketing technology company.  He has also held financial leadership positions with Predilytics, a healthcare data analytics company and Health Dialog, a population health management company.  Mr. Murphy has a Bachelor of Arts degree from Bates College and a Masters Degree in Accounting from the University of Rhode Island, Graduate School of Business.

CEO, Chuck Jones in making the announcement said, “Susan brings a wealth of experience and knowledge to the new position of Chief Performance and Strategy Officer (CPSO).  The CPSO position is critical to our growth as a health care agency in today’s rapidly changing health care environment.  She will be a valuable member of the senior leadership team focusing on optimizing performance and developing strategies to better serve our patients and communities.”

Mr. Jones added, “Todd brings a degree of sophistication and professional experience to the role of CFO that is difficult to find in the marketplace today. Over his 27 year career in finance and administration, Todd has been able to grow operational and managerial practices that have benefitted each organization he has worked with.  We welcome both Susan and Todd to our senior leadership team and look forward to benefiting from their combined years of experience in managing large and complex institutions.”

About Harbor Health Services, Inc.

Harbor Health Services, Inc. is a nonprofit, public health agency committed to providing quality, comprehensive health care in Boston, Brockton, South Shore and Cape Cod communities. It provides a wide network of healthcare services to meet the needs of patients including, Elder Services Plans for elders who want to age at home, a Women, Infants and Children (WIC) Nutrition Program for mothers in need of nutritional support for their children and an array of health care services including dental, eye care, mental health counseling, pediatric care and primary care for more than 30,000 patients annually.

Harbor Health Call Center Phone Menu Changes

Phone Menu Changes – December 2017

What’s new?

  • Only 4 menu options/prompts.
  • The phone menu options are available in English, Spanish, Vietnamese and Portuguese for all our locations.
  • You will hear your estimated wait time if there are calls waiting.
  • You will have the option to leave a voicemail If you can’t wait the estimated hold time on the line to speak to a live agent.
  • If you press ”0” or “#” the call will be transferred to the queue to speak to a live agent.
  • If an agent is available the call will skip the menu and will be transferred directly to a live agent.
  • All calls will be recorded for quality and training purposes.

What else should I know?

  • WE made it simple for you! We’ve reduced our current menu from 9 to 4 options including (2) self-service options (2& 4).
  • WE are available 24/7 days of the week! Call us at any time! We have after-hours coverage.
  • WE shortened the amount of time it takes to reach the phone menu/prompts from 9 seconds to 3 seconds.
  • WE have in-house Vietnamese, Spanish, and Portuguese speakers! Your call will be routed appropriately now!
  • WE are now 16! We are here to serve you! We stand at 87% of our total staff required.

What are the options?

  • Option 1 –For Health Care provider communication (provider to provider).
  • Option 2– For hours of operations, address, fax and phone number to each location.
  • Option 3– For appointments and all other calls. To speak to a live patient access representative.
  • Option 4– For callers who know their parties extension.

While on hold…

Patient Portal– Did you know you can schedule an appointment through our secure online patient portal? You can also see your upcoming appointments, check the status of your test results and send messages to your provider anytime day or night. Ask about your patient portal at the front desk on your next visit for more information.

Pharmacy– Calling for a prescription refill? If you use an outside pharmacy, please call your pharmacy directly to request a refill. It will help us to complete your refill request faster and more accurately. If you currently use a Harbor Health pharmacy or are interested in changing to a Harbor Health pharmacy so you can benefit from our convenient locations, mail-to-home options and a pharmacist who is an active member of your health care team, please press 2 now.

Any questions or suggestions? Please call 617-533-2245 or email at [email protected]  

National Health Center Week is August 13th-19th

National Health Center Week is a week-long event celebrating the work and services Health Centers provide to special populations within their community. See the schedule below for a full calendar of events and days that your local Harbor Health Community Health Center is celebrating:

  • Sunday, 8/13: Elected Officials Day
  • Monday, 8/14: Health Screenings Day
  • Tuesday, 8/15: Public Housing Health Centers Day
    • Harbor Health will be hosting a Tai Chi info session and exercise demos from 9 am to 10 am at Keystone Apartment Community at 151 Hallet S. in Dorchester, MA.
  • Wednesday, 8/16: Healthcare for the Homeless Day
    • Harbor Health will be hosting a sock drive to benefit patients at Duffy Community Health Center in Hyannis, MA. Anyone interested in donating socks can contact Emma McMahon at (508) 778-5402 x6481 or via email at [email protected].
  • Thursday, 8/17: Agricultural Worker Health Day
    • Harbor Health will be hosting a fresh food truck event from 3-5 pm outside of Neponset Health Center. Patients and staff will be given $5 food vouchers to purchase fruits and vegetables. There will be 50 vouchers for patients given on first come, first serve basis.
  • Friday, 8/18: Consumer Board Member Day
  • Saturday, 8/19: Children’s Health Day

Follow us on Twitter and Facebook for health screening tips and to see how we are celebrating within our communities!


Do You Need Help Applying for Health Insurance?

What If I Miss the Open Enrollment Deadline to Apply for Health Insurance?

  • You can enroll in Medicaid and the Children’s Health Insurance Program (CHIP) any time of year.
  • You may qualify for a Special Enrollment PeriodSee if you qualify.

If you would like to speak with a Certified Application Counselor about health insurance options or need help applying for health insurance, call or visit any one of our health centers located in Dorchester, Plymouth, and Cape Cod to meet with a Certified Application Counselor!  Find a location near you.

What to Bring to Your Appointment

  • Proof of Massachusetts residency – ID or copy of mortgage, lease, homeowner’s insurance, utility bill
  • Green card or US passport for each family member applying
  • Social Security Card or number for each family member applying
  • Email address and password or we will create one
  • Two recent pay stubs or 1099 or Social Security benefits

June is Men’s Health Month

Prostate cancer is one of the most common types of cancer in males in the United States. As men get older, their risk for prostate cancer increases. In order to detect prostate cancer early, men who are older than 40 years of age or have a family history of prostate cancer should talk to their doctor about scheduling a screening. The Dana Farber Cancer Institute lists the following recommendations for prostate cancer screening by age:

Age 18-40: Screening is usually not required.
Age 40-49: You should discuss your risk level with your physician. Screening is recommended if you are considered high risk. African-American men and men who have a family history of prostate cancer are at a greater risk and should discuss PSA testing with their physicians.
Age 50+: Discuss screening with your physician.

The Cleveland Clinic estimates that 40% of men do not go for an annual visit to the doctor. If you’re a man, make June the month that you schedule your annual visit to the doctor! And if you know a man that is putting off going to the doctors, tell him to make an appointment (fact: 19% of men see the doctor to stop a loved one from nagging)!