The phone menu options are available in English, Spanish, Vietnamese and Portuguese for all our locations.
You will hear your estimated wait time if there are calls waiting.
You will have the option to leave a voicemail If you can’t wait the estimated hold time on the line to speak to a live agent.
If you press ”0” or “#” the call will be transferred to the queue to speak to a live agent.
If an agent is available the call will skip the menu and will be transferred directly to a live agent.
All calls will be recorded for quality and training purposes.
What else should I know?
WE made it simple for you! We’ve reduced our current menu from 9 to 4 options including (2) self-service options (2& 4).
WE are available 24/7 days of the week! Call us at any time! We have after-hours coverage.
WE shortened the amount of time it takes to reach the phone menu/prompts from 9 seconds to 3 seconds.
WE have in-house Vietnamese, Spanish, and Portuguese speakers! Your call will be routed appropriately now!
WE are now 16! We are here to serve you! We stand at 87% of our total staff required.
What are the options?
Option 1 –For Health Care provider communication (provider to provider).
Option 2– For hours of operations, address, fax and phone number to each location.
Option 3– For appointments and all other calls. To speak to a live patient access representative.
Option 4– For callers who know their parties extension.
While on hold…
Patient Portal– Did you know you can schedule an appointment through our secure online patient portal? You can also see your upcoming appointments, check the status of your test results and send messages to your provider anytime day or night. Ask about your patient portal at the front desk on your next visit for more information.
Pharmacy– Calling for a prescription refill? If you use an outside pharmacy, please call your pharmacy directly to request a refill. It will help us to complete your refill request faster and more accurately. If you currently use a Harbor Health pharmacy or are interested in changing to a Harbor Health pharmacy so you can benefit from our convenient locations, mail-to-home options and a pharmacist who is an active member of your health care team, please press 2 now.
Any questions or suggestions? Please call 617-533-2245 or email at [email protected]
National Health Center Week is August 13th-19th
National Health Center Week is a week-long event celebrating the work and services Health Centers provide to special populations within their community. See the schedule below for a full calendar of events and days that your local Harbor Health Community Health Center is celebrating:
Sunday, 8/13: Elected Officials Day
Monday, 8/14: Health Screenings Day
Tuesday, 8/15: Public Housing Health Centers Day
Harbor Health will be hosting a Tai Chi info session and exercise demos from 9 am to 10 am at Keystone Apartment Community at 151 Hallet S. in Dorchester, MA.
Wednesday, 8/16: Healthcare for the Homeless Day
Harbor Health will be hosting a sock drive to benefit patients at Duffy Community Health Center in Hyannis, MA. Anyone interested in donating socks can contact Emma McMahon at (508) 778-5402 x6481 or via email at [email protected].
Thursday, 8/17: Agricultural Worker Health Day
Harbor Health will be hosting a fresh food truck event from 3-5 pm outside of Neponset Health Center. Patients and staff will be given $5 food vouchers to purchase fruits and vegetables. There will be 50 vouchers for patients given on first come, first serve basis.
Friday, 8/18: Consumer Board Member Day
Saturday, 8/19: Children’s Health Day
Follow us on Twitter and Facebook for health screening tips and to see how we are celebrating within our communities!
Do You Need Help Applying for Health Insurance?
What If I Miss the Open Enrollment Deadline to Apply for Health Insurance?
You can enroll in Medicaid and the Children’s Health Insurance Program (CHIP) any time of year.
If you would like to speak with a Certified Application Counselor about health insurance options or need help applying for health insurance, call or visit any one of our health centers located in Dorchester, Plymouth, and Cape Cod to meet with a Certified Application Counselor! Find a location near you.
What to Bring to Your Appointment
Proof of Massachusetts residency – ID or copy of mortgage, lease, homeowner’s insurance, utility bill
Green card or US passport for each family member applying
Social Security Card or number for each family member applying
Email address and password or we will create one
Two recent pay stubs or 1099 or Social Security benefits
June is Men’s Health Month
Prostate cancer is one of the most common types of cancer in males in the United States. As men get older, their risk for prostate cancer increases. In order to detect prostate cancer early, men who are older than 40 years of age or have a family history of prostate cancer should talk to their doctor about scheduling a screening. The Dana Farber Cancer Institute lists the following recommendations for prostate cancer screening by age:
•Age 18-40: Screening is usually not required.
•Age 40-49: You should discuss your risk level with your physician. Screening is recommended if you are considered high risk. African-American men and men who have a family history of prostate cancer are at a greater risk and should discuss PSA testing with their physicians.
•Age 50+: Discuss screening with your physician.
The Cleveland Clinic estimates that 40% of men do not go for an annual visit to the doctor. If you’re a man, make June the month that you schedule your annual visit to the doctor! And if you know a man that is putting off going to the doctors, tell him to make an appointment (fact: 19% of men see the doctor to stop a loved one from nagging)!
